Question 1

H.265 Minimum requirements

Accepted Answer

H.264 and H.265 are video compression standards widely used in various applications, including IP cameras and video streaming services. In this article, we'll discuss the differences between H.264 and H.265, their advantages, and the minimum requirements for devices and browsers to support them.

H.264

H.264, also known as Advanced Video Coding (AVC), is a video compression standard introduced in 2003. It has become the most widely used format for compressing and recording video, supported by a vast majority of devices and IP cameras. H.264 is popular due to its ability to provide high-quality video at lower bitrates, making it ideal for various applications, including video conferencing, streaming services, and surveillance systems.

H.265

H.265, also known as High Efficiency Video Coding (HEVC), is the successor to H.264. Introduced in 2013, H.265 aims to improve upon H.264 by offering better compression efficiency and supporting higher resolutions, such as 4K and 8K. H.265 can deliver the same video quality as H.264 at approximately half the bitrate, making it a more efficient choice for bandwidth-limited applications.

Advantages of H.265 over H.264

H.265 offers superior compression efficiency, allowing for the same video quality at lower bitrates compared to H.264.
With H.265, video streams require less bandwidth, making it ideal for applications with limited bandwidth resources.
H.265 supports higher resolutions, such as 4K and beyond, without significant

Question 2

LRM Server Network Requirements

Accepted Answer

LRM Server Network Requirements

The following ports need to be open on the VLAN where the LRM product will be installed for the device’s normal operations:

| Port | Direction | | Purpose | |--------------|---------------|--------------------------------------------------------------------------------------|---------------------------| | TCP 80 & 554 | Internal/VLAN | Internal/VLAN | Video data for processing | | TCP 443 | Outbound | api.livereachmedia.com | Config/Metrics | | TCP/UDP 443 | Outbound | wg.livereachmedia.com | Device Health/Heartbeat | | TCP 443 | Outbound | data-us.livereachmedia.com (US Customers), data-eu.livereachmedia.com (EU Customers) | Sensor Data | | UDP 54 | Outbound | 8.8.8.8, 8.8.4.4 | DNS | | TCP/UDP 123 | Outbound | *.pool.ntp.org | NTP | | TCP 443 | Outbound | s3.us-east-2.amazonaws.com | Machine Learning Models | | TCP/UD

Question 3

How to add cameras

Accepted Answer

In order to configure cameras on the NVR, navigate to the Configuration page and click on the Cameras tab. Here you will be able to view a list of already configured cameras on your NVR or configure new ones. Here’s what you will need in order to add cameras to the NVR:

| Minimum Requirements : Camera must support RTSP Protocol & ONVIF Compliant

Camera IP Address (eg: 192.168.1.10)
Camera Username
Camera Password
Camera RTSP URL (eg: rtsp://192.168.1.10:554/0)

Click on the ${color}[#f26507](+ Add a new camera) button on the top right corner of the page

Add New Cameras

Select the server you are adding the camera(s) to and click ${color}#f69104

Select Server to Add

From here, you either have the option to scan for cameras or manually enter the camera info.

Method 1 - Scan Local Network

Click on ${color}[#f28e02](Scan local network)

Scan Local network

Select all the cameras that share the same username and password and hit ${color}#fc7b03

![Select Cameras to add](https://storage.crisp.chat/users/helpdesk/website/a895a8e0ab5d1800/screenshot-2024-04-04-at-25501_1mxfv0h.

Question 4

Network Topology Requirements

Accepted Answer

Network Topology Requirements

The following are the configuration options for your system.

1. Using Digital IP Cameras

|| LiveReach AI cameras or pre-existing IP cameras

Network Topology for Case 1

2. Analog Camera Integration

Many analog DVRs are ONVIF compliant and can be added. If your analog DVR is not ONVIF compliant, work with your account manager and they will suggest an encoder that will convert the analog streams to become reachable on the network.

Network Topology Case - 2

3. Digital IP Cameras Not on Same Switch

If your IP cameras are not on the same switch but on the same network, the NVR should still be able to scan for the cameras assuming your cameras are ONVIF compliant

Question 5

How to create User Roles and Permissions

Accepted Answer

This Guide will help you create user specific roles and permissions in LiveReach AI. By defining roles and assigning specific permissions, you can control access to features and data, ensuring that users have the appropriate level of access for their responsibilities. In this guide, we'll walk through the process of creating user roles and setting permissions.

Creating User Roles

Log in into your user account.
Click on settings (gear icon) at the bottom left corner of the home screen. You should be able to see Account Settings Page.
Within Account Settings, Click on the Roles Tab.
Click the Create button to create a new role.
On this page, enter a Role name.
Pick the necessary permission rules for the role you are creating (Ex: viewing cameras, creating cases etc)
Optional : Select "Admin", if you need these users to have administrator privileges (i.e. all rules applied for admin).
Once you are finished configuring the role, click on next.

Role Action Permissions

Select specific Locations and Cameras, you want to limit viewing to for the role you're creating

Role Location/Camera Permissions

Click on Save, after selecting the cameras and locations.

Creating User Accounts

Click on the settings (gea

Question 6

Troubleshooting Camera Issues

Accepted Answer

Troubleshooting Camera Issues

Ensure the power outlet is functional. Connect another device to the same outlet to verify its operability. This Guide will provide initial troubleshooting steps for certain camera issues on field.

Mandatory Camera Setup Checks

| When troubleshooting IP camera issues, certain checks are fundamental to ensure proper functioning. Perform these mandatory checks to address common problems efficiently.

Camera is not visible in LiveReach Scan

Make sure to do the mandatory checks mentioned above before proceeding to next steps.
Make sure that Cameras and LRM Server are in same network. Be sure to follow Recommended Network Topology
If you know the IP address of the camera then, try opening it in a web browser and check if there is a camera login page.
If its a camera provided by LiveReach, then make sure its in same network as LiveReach Server.
Check firewall settings to ensure that they are not blocking the RTSP connection.
If the camera is on a different subnet, ensure that routing and firewall rules allow communication. Follow LRM Server Network Requirements when setting up server and cameras.
Verify that the subnet masks on both the LiveReach AI server and the camera are correctly configured. Mismatched subnet masks can prevent proper communication.
E

Featured Articles

Browse All Categories