SalesCoach Deployment Guidelines

Camera Placement Guidelines

To achieve optimal results, mount the camera:

• High along the paystation pillar, angled downward to frame the customer and employee interaction zone
• Ensure the camera has unobstructed line of sight to the customer’s vehicle window or speaker box
• Avoid glare, reflective surfaces, or obstructions like signs or posts

External Mic Wiring & Deployment

Option 1: Turret Cameras

Refer to the diagram below for connecting an external microphone to your camera system:

Deployment Instructions:

1. Connect the PoE Splitter. Plug the Ethernet cable (from your network or NVR) into the PoE Splitter Ethernet In. The splitter now provides Power + Data to connected devices.
2. Connect the PoE Splitter to the Turret Camera. From the PoE Splitter, connect: Ethernet Out → Camera Ethernet Port & Power Out → Camera Power Input
3. Connect the PoE Splitter to the 60ft Cable. Plug the Power Out from the PoE Splitter into the Power In of the 60ft Extension Cable.
4. Connect the 60ft Cable to the Microphone. From the 60ft Cable, connect: Power Out → Mic Power Input & Audio Out → Mic Audio Input
5. Connect the 60ft Cable to the Camera (for audio). From the 60ft Cable, connect: Audio In → Camera Audio In (using the RCA to 3.5mm converter if needed)

Option 2: Turret Cameras

Deployment Instructions:

1. Connect the PoE Splitter. Plug the Ethernet cable (from your network or NVR) into the PoE Splitter Ethernet In. The splitter now provides Power + Data to connected devices.
2. Connect the PoE Splitter to the Camera. From the PoE Splitter, connect: Ethernet Out → Camera Ethernet Port & Power Out → 60ft Cable Power
3. From the 60ft Cable, connect: Power Out → Mic Power Input & Audio Out → Mic Audio Input
4. Connect the 60ft Cable to the Camera (for audio). From the 60ft Cable, connect: Audio Out → Camera Audio In (no converter required for fisheye setup)

Option 3: Fisheye Cameras

Deployment Instructions:

1. Connect the PoE Splitter. Plug the Ethernet cable (from your network or NVR) into the PoE Splitter Ethernet In. The splitter now provides Power + Data to connected devices.
2. Connect the PoE Splitter to the Camera. From the PoE Splitter, connect: Ethernet Out → Camera Ethernet Port & Power Out → 60ft Cable Power
3. From the 60ft Cable, connect: Power Out → Mic Power Input & Audio Out → Mic Audio Input
4. Connect the 60ft Cable to the Camera (for audio). From the 60ft Cable, connect: Audio Out → Camera Audio In (no converter required for fisheye setup)

Microphone Placement Guidelines

SalesCoach requires high-quality audio to properly score pitches. For best performance:

If using external mic:

• Mount near the speaker box, intercom, or customer window
• Mount inside the paystation canopy when possible
• Connect the mic to your IP camera or NVR using a supported audio input

Enabling SalesCoach

1. Connect your external microphone, or ensure internal mic is working
2. In the Configuration page, enable audio for the camera you want to use for SalesCoach
3. In the SalesCoach dashboard, click + Add Script
4. Choose the camera that you have enabled audio for
5. Give the script a name, enter your script, and add activation words
6. Set the activation capture duration
7. Click Save

Utilizing SalesCoach

In the SalesCoach dashboard you can see your scripts. For each script, you can edit its settings or view performance data. This includes:

• Average pitch score
• Total pitches for the week
• Graph of daily pitch volume

Below the graph, view all pitch instances. Click Play to watch the footage alongside the transcript and pitch score. You can:

• Add the instance to a Case for training
• Click Rescore to compare the pitch against a different script

Updated on: 20/08/2025