Articles on: Deployment Guidelines

SalesCoach Deployment Guidelines

Camera Placement Guidelines

To achieve optimal results, mount the camera:

  • High along the paystation pillar, angled downward to frame the customer and employee interaction zone
  • Ensure the camera has unobstructed line of sight to the customer’s vehicle window or speaker box
  • Avoid glare, reflective surfaces, or obstructions like signs or posts
Best Practice: Use a camera with a built-in mic only if the audio is consistently clear. For noisy environments, use an external mic.


External Mic Wiring & Deployment

Refer to the diagram below for connecting an external microphone to your camera system:
External Mic Configuration
Deployment Instructions:

  1. Connect the PoE Splitter to your PoE Switch using an Ethernet cable.
  2. The splitter will break out into three connections:
  • Power → Connect to the camera’s power input
  • Ethernet → Connect to the camera’s Ethernet port
  1. Connect the external mic to the Audio In port**** on the camera
  2. Ensure the Audio Out (if unused) remains safely covered or terminated
  3. Mount the external mic securely near the customer interaction area


Microphone Placement Guidelines

SalesCoach requires high-quality audio to properly score pitches. For best performance:


If using external mic:

  • Mount near the speaker box, intercom, or customer window
  • Mount inside the paystation canopy when possible
  • Connect the mic to your IP camera or NVR using a supported audio input
Wind noise, engine sounds, and music can interfere with transcription. Position carefully.


Enabling SalesCoach

New SalesCoach Script

  1. Connect your external microphone, or ensure internal mic is working
  2. In the Configuration page, enable audio for the camera you want to use for SalesCoach
  3. In the SalesCoach dashboard, click + Add Script
  4. Choose the camera that you have enabled audio for
  5. Give the script a name, enter your script, and add activation words
  6. Set the activation capture duration
  7. Click Save


Utilizing SalesCoach

In the SalesCoach dashboard you can see your scripts. For each script, you can edit its settings or view performance data. This includes:

  • Average pitch score
  • Total pitches for the week
  • Graph of daily pitch volume
    Below the graph, view all pitch instances. Click Play to watch the footage alongside the transcript and pitch score. You can:
  • Add the instance to a Case for training
  • Click Rescore to compare the pitch against a different script
    SalesCoach Dashboard


Updated on: 20/06/2025

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