SalesCoach Deployment Guidelines
Camera Placement Guidelines
To achieve optimal results, mount the camera:
- High along the paystation pillar, angled downward to frame the customer and employee interaction zone
- Ensure the camera has unobstructed line of sight to the customer’s vehicle window or speaker box
- Avoid glare, reflective surfaces, or obstructions like signs or posts
External Mic Wiring & Deployment
Option 1: Turret Cameras
Refer to the diagram below for connecting an external microphone to your camera system:
Deployment Instructions:
- Connect the PoE Splitter. Plug the Ethernet cable (from your network or NVR) into the PoE Splitter Ethernet In. The splitter now provides Power + Data to connected devices.
- Connect the PoE Splitter to the Turret Camera. From the PoE Splitter, connect: Ethernet Out → Camera Ethernet Port & Power Out → Camera Power Input
- Connect the PoE Splitter to the 60ft Cable. Plug the Power Out from the PoE Splitter into the Power In of the 60ft Extension Cable.
- Connect the 60ft Cable to the Microphone. From the 60ft Cable, connect: Power Out → Mic Power Input & Audio Out → Mic Audio Input
- Connect the 60ft Cable to the Camera (for audio). From the 60ft Cable, connect: Audio In → Camera Audio In (using the RCA to 3.5mm converter if needed)
Option 2: Fisheye Cameras
Deployment Instructions:
- Connect the PoE Splitter to your PoE Switch using an Ethernet cable.
- The splitter will break out into three connections:
- Power → Connect to the camera’s power input
- Ethernet → Connect to the camera’s Ethernet port
- Connect the external mic to the Audio In port**** on the camera
- Ensure the Audio Out (if unused) remains safely covered or terminated
- Mount the external mic securely near the customer interaction area
Microphone Placement Guidelines
SalesCoach requires high-quality audio to properly score pitches. For best performance:
If using external mic:
- Mount near the speaker box, intercom, or customer window
- Mount inside the paystation canopy when possible
- Connect the mic to your IP camera or NVR using a supported audio input
Enabling SalesCoach
- Connect your external microphone, or ensure internal mic is working
- In the Configuration page, enable audio for the camera you want to use for SalesCoach
- In the SalesCoach dashboard, click + Add Script
- Choose the camera that you have enabled audio for
- Give the script a name, enter your script, and add activation words
- Set the activation capture duration
- Click Save
Utilizing SalesCoach
In the SalesCoach dashboard you can see your scripts. For each script, you can edit its settings or view performance data. This includes:
- Average pitch score
- Total pitches for the week
- Graph of daily pitch volume
Below the graph, view all pitch instances. Click Play to watch the footage alongside the transcript and pitch score. You can:
- Add the instance to a Case for training
- Click Rescore to compare the pitch against a different script
Updated on: 31/07/2025
Thank you!