Articles on: FAQ

How to use the LiveReach AI Apple TV App

The LiveReach AI Apple TV app allows users to view their video walls directly on Apple TV. Follow these steps to set up and configure your account.

Purchasing a License Key



Before downloading the app, contact your LiveReach AI account executive to purchase a license key for the Apple TV integration. The license key is required to activate the integration.

License Key

Download the App



On your Apple TV, open the App Store.
In the search bar, type LiveReach AI.
Select the LiveReach AI app from the results and download it.

Connect Your Account



Open the LiveReach AI app on your Apple TV. You’ll see a one-time code displayed on the screen.
On your laptop or computer, visit app.livereach.ai and log in.
Navigate to the Integrations tab.
Click Create an Integration.
Create an Integration
Name your Apple TV integration.
Enter the one-time code displayed on your Apple TV. You have 15 minutes to enter this code and complete the integration process. If 15 minutes pass and the code expires, you can generate a new code by clicking the Refresh button on the Apple TV app.
Select the video walls you want to view on your Apple TV.
Click Save to complete the integration.

Step 4: Activate Your License Key



On your laptop or computer, go to your Account Settings.
Go to Integration Settings (you may need to scroll to the right).
Integration Settings
Find the license key you purchased with assistance from your account executive.
Click the Edit button next to the key.
Assign the license key to your Apple TV integration.

Using the LiveReach AI Apple TV App


Once your account is connected, you can control the app using your Apple TV remote.

Apple TV Video Wall

Choose a Wall: Use your Apple TV remote to navigate and select a video wall to view.
Refresh: If you’ve added another wall to your integration, you can refresh the app by selecting the Refresh option to see the new wall.
Change Video Quality: Once you open a video wall, you can use the Quality button to adjust the video quality.
Fullscreen Mode: Select the Full Mode button to display the video wall in fullscreen.
View a Single Camera Feed: Double-click on any individual camera feed within the wall to view it in full-screen mode.
Return to Video Wall: While viewing a single camera feed, you can click the button in the bottom right to return to the video wall.
Log back in: if you are logged out of your LiveReach App, go back to your desktop LiveReach app, and in your integrations tab, edit your Apple TV integration to change the Apple TV Code to the code you see on your Apple TV screen

Updated on: 25/09/2024

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